At a Glance
The Contact Form
The form asks for your name, an email or phone number, your current website if you have one, what you're interested in and your message. When you send it, it goes to my own server, I get an alert on my phone, and it's saved in the customer records I keep for the business so I can follow up. If you ask for a free website review, you'll first be asked to confirm you own the site or have the owner's permission. That confirmation, the time you sent it and the IP address your request came from are kept with the request and printed in the review report and its email, to help prevent misuse. I keep it while we're talking or doing business together, and you can ask me to delete it at any time.
If you ask for a free website review, my server also looks up your site's public information (DNS records, the domain record, the security certificate and the pages any visitor can see) and builds a report. I read the report before it's sent to you, and I keep a copy with your request.
The Chat Assistant
The Ask Our AI Assistant button answers questions from the information on this site. Chats are saved on my server, along with your internet address, for 30 days so I can fix wrong answers and stop abuse. After that they're deleted automatically. If you leave your name and contact details in a chat, I handle them the same way as a contact form request. The assistant doesn't store anything in your browser.
Planned: when AI-written answers are turned on, your chat messages will be sent to a commercial AI service to write the reply. I'll use one whose business terms don't allow your messages to be used for training, and I'll update this page before that starts.
Email and Phone
When you email or call me, your message is handled by my business email and phone provider, the same way it would be for any small business. I use it to answer you and keep a record of our work.
Server Logs and Security
Like nearly every website, my server keeps a basic log of each request: the page asked for, the time and your browser type. Because the site sits behind the security provider below, that log doesn't hold your internet address. I use it to keep the site running and to spot attacks. The log is deleted after 14 days.
The site runs behind a leading web and internet security provider that screens traffic before it reaches my server. If it needs to check that a visitor is a real person, it may set a short-lived security cookie. That cookie is used only for security, not for tracking.
Visitor Statistics
I don't set tracking cookies or keep marketing data. I collect site visitor information such as visit counts, your country and other statistics for performance monitoring and security checks. Your internet address is scrambled to count visitors for the day and isn't saved. The scrambling key is thrown out each night.
Who Sees Your Information
I do. The companies that provide the services above (the security provider, email and phone, and the alert service that sends form requests to my phone) handle it only as needed to deliver those services. I don't share it with anyone else unless the law requires it.
Children
This site is for businesses. It isn't aimed at children under 13, and I don't knowingly collect information from them.
Questions or Changes
To see, correct or delete what I have about you, email info@rocknetconsulting.net. If anything on this page changes, I'll update it and the date at the top.